Last updated on March 19th, 2024
This Privacy Policy applies to your use of the website and services of Razorpay hosted at razorpay.com, as well as Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS etc.). It does not apply to any third-party websites that may be linked to Razorpay, or any relationships you may have with businesses listed on Razorpay.
We collect, receive and store your Personal Information such as name, phone number, email address, financial details (if applicable), and any other information you provide to us. This information is used to enable you to use our services, promote a safe environment, troubleshoot issues, improve features, and communicate updates.
If you create an account, we may collect and store your KYC details, financial information (credit card, debit card, bank details), and other required documents. We also use your contact information to send you updates, newsletters (if subscribed), and transaction alerts.
Customer details such as address, mobile number, wallet/card details may be stored during transactions. These are shared with businesses only if customers authorize it.
Razorpay uses cookies (session and persistent) to identify your browser and improve service quality. You can disable cookies via your browser, though some features may not work properly.
We implement industry-standard practices to protect your data. However, due to the nature of the internet, complete security cannot be guaranteed.
Your use of Razorpay is governed by the laws of India. Any disputes fall under the jurisdiction of courts in Bengaluru, India.
For grievances, please contact the Data Protection Officer (DPO):
Mr. Shashank Karincheti
Razorpay Software Private Limited, No. 22, 1st Floor, SJR Cyber, Laskar-Hosur Road, Adugodi, Bangalore - 560030
Phone: 080-46669555
Email: dpo@razorpay.com
Grievance Portal: razorpay.com/grievances
Owner Name: ADIASQUARE SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED
Contact: +91 9022135865
Email: adiasquaresoft@gmail.com
Date of Acceptance: 04 Sept 2025